Welcome to the EDUCRO training programme, Module 3, part 1: Customer Experience with Tuija Seipell!
In the interactive workshops, we will focus on:
- Why and how customer experience is the driver of all other functions in the business
- Why this is especially important now, in uncertain times
- How to really see things from the customer perspective
- How to understand and benefit from the emotions that drive each purchase
- How we can use what we already know to meet our customers’ needs and strengthen our business for the next 12 months, and for the future
- How we can learn more about what motivates and inspires our existing and potential customers
By the completion of the session, the participants can book the personal one-on-one meetings with Tuija to discuss how to apply the ideas in their own context.